How do I return an item?

URchic offers conditional returns and refunds.

We are pleased to accept timely returns of unused, unworn, unwashed, unaltered and undamaged items within 15 days from the date you receive your order. As soon as you decide to return, please contact us at www.urthelady.fashion@gmail.com. Do not ship packages back without return applications as they will not be accepted.

Please note that orders must be returned from within the same country they were originally shipped to. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, tags and other signature packaging materials.

In the absence of any fault, returns are not available for any underwears, bodysuits, swimmers, earrings due to hygiene reasons.
Customized items are ineligible for return. One-time size exchange is available.
"Final Sale" items
are ineligible for return or exchange.

After we receive and check the returned items, we will inform you by email at once. If returns match the conditions, exchanges and refunds will be arranged.
Generally, refund process takes 1 week which can be different with different banks. Money is transferred back in the same way you pay.

If you are not sure about whether the clothes you want to order match the return conditions or not, please contact us before ordering.
If you have questions on returns and refunds policy, we are always happy to help.